FAQ

Wooden wick candles require a bit of extra care. Each candle should include a burning instructions card or refer to the instructions on the box. Your brand new candle will have the wick trimmed to the correct length, for subsequent burns trim your wick to 1/8” to 3/16”, removing any charred wood from the previous burn.

Make sure the melt pool reaches across the entire container each time you burn, this should take 2-3 hours. Don’t extinguish the candle before this occurs or you may experience tunneling. We recommend not burning your candle for more than 4 hours. Allow to cool completely before handling or moving your candle.

Discontinue use when only 1/2 inch of wax remains.

To prevent fire and serious injury, burn your candle within sight. Keep away from drafts. Keep out of reach of children and pets. Never burn your candle on or near anything that can catch fire.  

White Mountain Candles are made with 100% natural coconut soy wax blends which are sustainably produced, non-toxic, biodegradable, vegan, paraffin-free waxes. They burn cleaner and slower than other wax blends. They are hand poured and made in small batches using premium fragrance oils and essential oils that are phthalate-free. The wooden wicks are eco friendly and clean burning. 


White Mountain Candles are 10 oz and if burned following the burning instructions, should burn for 50+ hours and 30+ hours for the 6 oz candles. Stop burning when ½” of wax is left in the bottom of the vessel. It’s normal to have wax left in the bottom and the wick clip showing.

If minimal tunneling has occurred, let the candle burn for an extended period of time to correct the issue. Burn the candle for 2.5-3 hours at least twice.

 

Contact Us

Get In Touch

Please fill out the form below if you would like to connect with us or have a question about our products, we will get back to you within 24 hours.